第21分野 感情労働・顧客対応・カスタマーハラスメント
感情労働・感情調整研究
概念、尺度、戦略、健康、日々の変動をたどります。
文献最終確認日 分野完成版 v0.1
感情労働の概念モデル、尺度、表層・深層・自然な表出、感情的不協和、気質、職業要求、メタ分析、日誌・介入研究を収録しました。
このページの主な出典
- Grandey, A. A. (2000). Emotional Regulation in the Workplace: A New Way to Conceptualize Emotional Laborintegrative conceptual review
- Morris, J. A., & Feldman, D. C. (1996). The Dimensions, Antecedents, and Consequences of Emotional Laborconceptual review
- Brotheridge, C. M., & Lee, R. T. (2003). Development and Validation of the Emotional Labour Scalescale development and validation
- Diefendorff, J. M., Croyle, M. H., & Gosserand, R. H. (2005). The Dimensionality and Antecedents of Emotional Labor Strategiesmeasurement field study
- Grandey, A. A., & Gabriel, A. S. (2015). Emotional Labor at a Crossroads: Where Do We Go from Here?annual review
- Hülsheger, U. R., & Schewe, A. F. (2011). On the Costs and Benefits of Emotional Labor: A Meta-Analysis of Three Decades of Researchmeta-analysis
- Mesmer-Magnus, J. R., DeChurch, L. A., & Wax, A. (2011). Moving Emotional Labor Beyond Surface and Deep Actingintegrative review
- Kammeyer-Mueller, J. D. et al. (2013). A Meta-Analytic Structural Model of Dispositional Affectivity and Emotional Labormeta-analytic structural model
- Scott, B. A., & Barnes, C. M. (2011). A Multilevel Field Investigation of Emotional Labor, Affect, Work Withdrawal, and Genderexperience sampling field study
- Goldberg, L. S., & Grandey, A. A. (2007). Display Rules versus Display Autonomy: Emotion Regulation, Emotional Exhaustion, and Task Performance in a Call Center Simulationlaboratory simulation
- Grandey, A. A. et al. (2012). Free to Be You and Me: A Climate of Authenticity Alleviates Burnout from Emotional Labormultistudy field research
- Grandey, A. A. (2003). When “The Show Must Go On”: Surface Acting and Deep Acting as Determinants of Emotional Exhaustion and Peer-Rated Service Deliveryfield study
- Zapf, D. (2002). Emotion Work and Psychological Well-Beingintegrative review
- Gross, J. J. (1998). The Emerging Field of Emotion Regulation: An Integrative Reviewintegrative review
- Webb, T. L., Miles, E., & Sheeran, P. (2012). Dealing with Feeling: A Meta-Analysis of the Effectiveness of Strategies Derived from the Process Model of Emotion Regulationmeta-analysis
- Hülsheger, U. R. et al. (2013). Benefits of Mindfulness at Work: The Role of Mindfulness in Emotion Regulation, Emotional Exhaustion, and Job Satisfactionfield and intervention studies
- Wharton, A. S. (1993). The Affective Consequences of Service Workfield survey
- Bhave, D. P., & Glomb, T. M. (2016). The Role of Occupational Emotional Labor Requirements on the Surface Acting–Job Satisfaction Relationshipmultilevel occupational study
- Chen, C., Huang, Y., & Chu, H. (2024). Relationships between Emotional Labor, Job Burnout, and Emotional Intelligence: An Analysis Combining Meta-Analysis and Structural Equation Modelingmeta-analysis and structural modeling